For store managers

Your day, in the office and at the till

The manager's manual and the assistant manager's are the spine of this deck: order and receive the month's stock, count a category and post the differences, open and close the till day, approve what the till may not do alone, take the return the register could not, set a discount and the rates for foreign cash.

The manager’s manual · The assistant manager’s manual

Stock arrives

The purchase order, the receipt against it, the shelf. Linden & Vale received 26 deliveries last month. A line that is short is held back on the receipt, and the order stays open for it.

Stock arrives — from purchase order to the shelf

Count the shelves against the books

One category on a count day, the differences posted, and a correction with a reason where the books were wrong. The shrink report then reads the reasons back to you.

Count the shelves against the books · Correct stock on hand, with a reason

Open, run and close the till day

The drawer opens with its float, runs through the day's sales, pickups and paid-outs, and closes on the Z report. The till sessions closed on the example shop's last closed day: 1.

Open, run and close a till day

Approve what the till may not do alone

7 actions at the register need a manager's approval when a floor person attempts them — the discount over its limit, the void, the return, the no-sale, the refund that leaves the original tender. Approve from any browser, on the floor or away from it.

Approve what the till may not do alone

The return the register could not take

Some returns go past what the till may do alone: the manager's return takes it in the office and refunds it by the original tender or as store credit.

Take a return and refund it

Discounts, points and staff rates

A coupon, a member's points, a staff rate — the right one at the till, by the rules you set. The example shop's programme: Vale Circle — 1 point per CAD 1.00 spent; 100 points redeem CAD 5.00; the tiers Insider (from 0 points) · Gold (from 2000 points, ×1.5).

Give a discount on a sale — coupon, points or staff

Foreign cash at your rates

Linden & Vale takes CAD and USD; the rates for foreign cash are set by you, and the drawer counts them back in the shop's own currency.

Take foreign cash at the till

Reports for the floor

24 ready-made reports: sales by associate, by hour or weekday, by category, brand or division, sell-through and days of supply, shrink by reason, the Z report. Run one on screen or as a file; draft the rest from plain words.

Keep the shelves full

Replenishment by the rules you set — low stock against the rules, the purchase order to fill it, the ask to another location when it holds what you need.

Keep shelves replenished

Learn it as a course

78 use cases in the playbook, each one a course with a test and a certificate; the Guide on every page; Aldric to ask, with your real numbers on the screen.

Next steps

Apply — no card, no fee — or send this deck to the owner. Prove the system on your own stock beside your current till, and expand when you are satisfied.

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